E39 Privacy Policy — How We Protect Malaysian Users' Data
This document clearly outlines how e39 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Updated: January 2026
1. Information Collected by e39
When you register and use the e39 platform, we collect the following categories of information:
Account Information
During registration, we collect your full name, Malaysian mobile number, date of birth, and an encrypted password. This information is required to verify your identity, comply with minimum age requirements, and secure your account.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, web browser, IP address, telco operator name and access time. This information is used to detect suspicious login attempts and optimise the platform experience for your device.
Payment Information
For deposits and withdrawals in MYR, we collect the bank account number or e-wallet details you register with us. Full card numbers are not stored directly on e39 servers — payment processing is handled through registered third-party payment gateways that comply with security standards.
Usage Data
We record your betting history, gaming activity, session duration, support requests and interactions with platform features. This data is used to improve our services and detect abnormal usage patterns.
2. How We Use Your Information
E39 uses the information collected for the following purposes:
- Account management — verifies identity, processes logins, and protects accounts from unauthorised access
- Transaction processing — processes MYR deposits and withdrawals accurately and securely
- Service improvement — analysing usage patterns to improve the platform's interface, performance and content
- Communications — sending account notifications, security updates and information relevant to your activity on the platform
- Compliance — fulfil legal obligations, detect fraud, and prevent money laundering
- Customer support — enables the e39 support team to resolve issues and enquiries efficiently
We do not use your data for third-party marketing purposes without your consent.
4. Data Storage and Security
All personal data of e39 users is stored on servers protected by the following security measures:
- Data encryption in transit using HTTPS protocol
- Passwords are stored in a hashed format that cannot be read directly
- Access to the user database is restricted to authorised personnel only
- Continuous monitoring to detect unauthorised access attempts
- Regular data backups to ensure service continuity
While e39 takes reasonable steps to protect your data, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing your login credentials with anyone.
Inactive account data will be retained for as long as required to comply with applicable legal and financial obligations. Once that period has lapsed, the data will be deleted or anonymised.
5. Sharing Information with Third Parties
E39 does not sell users' personal information to any third party for marketing or commercial purposes. Data sharing only occurs in the following limited situations:
- Service providers — we share necessary information with payment gateway providers, game suppliers, and technical infrastructure providers that support the operation of our platform. All third parties are bound by confidentiality agreements and are not permitted to use your data for any other purpose
- Legal requirements — we may disclose information when required by court order, valid requests from law enforcement agencies, or statutory compliance obligations in Malaysia
- Interest protection — we reserve the right to disclose information to investigate fraud, protect the rights of other users or defend the integrity of the platform
In all instances of data sharing, e39 limits the information shared to only what is strictly necessary.
6. User Rights, Policy Changes and How to Contact Us
User Rights Over Personal Data
As an e39 user in Malaysia, you have the following rights regarding your personal data:
- Right of Access — you may request a copy of the personal information we hold about you
- Right to Correction — you may request us to correct any information that is inaccurate or incomplete
- Right to Deletion — you may request deletion of your personal data, subject to applicable legal and financial retention requirements
- Right to Restrict Processing — under certain circumstances, you may request that we limit how we process your data
To submit any request relating to the rights above, please contact the e39 support team at [email protected]. We will process your request within a reasonable timeframe depending on the nature and complexity of the request.
Changes to This Privacy Policy
E39 reserves the right to update or amend this privacy policy at any time. Users will be notified of any material changes via in-platform notifications or their registered email. The latest version of this policy will always be available on this page along with the most recent update date. Continued use of the platform after changes are published will be considered acceptance of the revised policy.
For any enquiries, concerns or requests relating to your data privacy, please contact us at [email protected]. You may also visit FAQ page for general information about the e39 platform.
E39's Commitment to User Privacy
Three core principles that shape how we handle your personal data.
All data is encrypted in transit and stored with strict access controls on secure infrastructure.
Your personal information is never sold to advertisers or third parties for commercial purposes.
You have the right to access, correct or request deletion of your personal data at any time.
Questions About Your Data Privacy?
The e39 team is here to help. Check the FAQ page for quick answers, or log in to manage your account privacy settings.